Dear Customers,
We are open and shipping orders, however please be patient and expect shipping delays. We are unable to guarantee same day shipping at this time. California is still under Shelter in Place. We have reconfigured our staffing and workflow to allow us to continue operating safely for the moment but we have fewer people in the office and it may take us a bit longer to respond to calls and emails.
We are happy to announce that all of our production facilities are back up and running. You may notice that we are still sold out of many products, especially handmade items. It will take time to rebuild our inventory, especially because social distancing has slowed production across the board. Please keep in mind that this pandemic is highly unpredictable. Any one of our factories or our main office may have to close suddenly at any time. To avoid business interruptions, we recommend that you keep on hand 2-4 weeks of inventory of any items critical to your operations. If you need a specific item that is currently sold out we highly recommend that you place a backorder to secure your place in line.
I want you to know how much I treasure our whole Nina Designs community: staff, customers, silversmiths. We can get through this if we stay calm and creative. I will continue to put safety first while drawing on all available resources to ensure that you receive the products and service you need. Feel free to email us.
We will be responding to messages and emails as quickly as possible, but please be patient.
Nina