Frequently Asked Questions - Shipping
Feel free to contact us if you still have questions after reading the information below.
- What is the Time-in-Transit estimates for each shipping method?
- How soon will my order ship out after I submit it?
- How can I ensure my order will ship the same day I place it?
- How do I know when my order has shipped?
- What if my order is delivered later than expected?
- Can I use my own UPS shipping account?
- Is UPS shipping available everywhere?
- What are your International shipping options?
- What US holidays will delay my expected Time-in-Transit estimate?
- What if I make an error when entering my shipping address?
Thanksgiving Holiday Shipping Schedule
Nina Designs will be closed Thursday, November 28th & Friday, November 29th. We will resume processing and shipping orders Monday, December 1st. Please note: Orders may be slightly delayed due to the backlog.
UPS & USPS do not deliver on Thanksgiving Day, Thursday, November 28th. All delivery times will be delayed by one day, including expedited packages.
December Holiday Shipping Schedule
Nina Designs will be closed December 23rd thru Dec 27th. No orders will be processed or shipped during this time.
Please Note: All shipping carriers are overwhelmed during the Holidays. Please be prepared for shipping delays and order as soon as possible. After packages leave our office they are out of our hands and we have no control over delivery delays.
Recommended Last Day to place an order to Ship for Dec 24th Delivery. Orders must be received by 12pm (Noon) PST.
- Wednesday, December 18th, last day for USPS Priority Mail
- Wednesday December 18th, last day for UPS 3-Day Service
- Friday, December 20th, last day for UPS 2-Day Service
- Friday, December 20th, last day for UPS Overnight Service
We do not recommend using UPS Ground or USPS Ground Advantage for Holiday deliveries.
Friday, December 20th is the last day for orders to ship before our Holiday Closure. Orders must be received by 12pm PST.
What is the Time-in-Transit estimates for each shipping method?
We do our best to ship orders on the same or next day as received. However, depending on how busy we are, this is not always possible. Expedited orders must be received before 12 pm (Noon) Pacific time if they are to go out the same day. Very occasionally, we are unable to get expedited orders placed before 12pm out the same day—please call to discuss if you absolutely need an order by a certain day. Expedited shipping methods include UPS Overnight, 2-day and 3-day and USPS International Priority Express. USPS Priority, UPS Ground, and 1st Class shipping are considered non-expedited.
Feel free to call us at 1-800-336-6462 or email nina@ninadesigns.com if you still have questions after reading the information below.
| Method | Cost | Estimated Time in Transit after Carrier Pickup |
|---|---|---|
| USPS Ground Advantage | $5.00 | 3-7 business days after it leaves our office |
| USPS Domestic Priority Mail | $9.00 | 2-4 business days after it leaves our office |
| UPS Ground | $12.00 | 5-7 business days (cannot ship to PO Boxes) after it leaves our office |
| UPS 3-Day | $15.00 | 3 business days, delivery by 7:00 pm (cannot ship to PO Boxes). Same day shipping for orders placed before 12pm (Noon) M-F PST. |
| UPS 2-Day | $19.95 | 2 business days, delivery by 7:00 pm (cannot ship to PO Boxes). Same day shipping for orders placed before 12pm (Noon) M-F PST. |
| UPS Overnight Saver | $35.00 | Next business day, delivery by 7:00 pm for Residential address. Delivery by 3:00 pm for Commercial address (cannot ship to PO Boxes). Same day shipping for orders placed before 12pm (Noon) M-F PST. |
| UPS Overnight Regular | $39.95 | Next business day, delivery by 5:00 pm Residential address. Delivery by 12:00 noon for Commercial address (cannot ship to PO Boxes). Same day shipping for orders placed before 12pm (Noon) M-F PST. |
| UPS International Express | $45.00 | 2-4 days after it leaves our office, (excluding any time spent in Customs) Additional Remote Area Service fee of $50 may apply |
| USPS Priority Mail to Canada | $34.00 | 6-10 days after it leaves our office (excluding Sunday and any time spent in Customs) |
| USPS International Priority Mail | $48.00 | 6-13 days after it leaves our office (excluding Sunday and any time spent in Customs) |
USPS Business Days - Monday through Saturday, excluding Holidays
UPS Business Days - Monday through Friday, excluding Holidays. We do not offer Saturday Delivery.
How soon will my order ship out after I submit it?
We are open Monday through Friday from 9am to 5pm Pacific Time, excluding holidays. Please note that our office is closed on the weekends and we do not process any orders on Saturday or Sunday.
We process orders in the order they are received, with UPS expedited shipping methods receiving priority. For example, UPS Overnight orders are processed first, then 2-Day orders, then 3-Day orders, then UPS Ground and USPS Priority Mail. A UPS Ground order received at 10 am will be processed before a UPS Ground order received at 12 pm. A UPS 2-Day order received at 12 pm will be processed before all other UPS Ground orders that came before it.
We always try to ship expedited orders on the same or next day as received. However, depending on how busy we are, this is not always possible. Expedited orders must be received before 12 pm (Noon) Pacific time if they are to go out the same day. Very occasionally, we are unable to get expedited orders placed before 12 pm out the same day—please call to discuss if you absolutely need an order by a certain day.
Expedited shipping methods include: UPS Next Day/Next Day Air Saver, UPS 2nd Day Air and UPS 3rd Day Air.
How can I ensure my order will ship the same day I place it?
We prioritize processing orders that select expedited shipping. Expedited orders must be received before 12 pm (Noon) Pacific time if they are to go out the same day.
Expedited shipping methods include: UPS Next Day/Next Day Air Saver, UPS 2nd Day Air and UPS 3rd Day Air.
How do I know when my order has shipped?
All orders shipped from Nina Designs are trackable. You can log into your account, go to "Account", "Order History", and under Status there will be a tracking number which will indicate that a label has been created and your order is prepared to ship. You can copy and paste this tracking number into the Shipping Carrier website to track the status of your package. USPS packages can be tracked directly from USPS.com. UPS tracking is available on their site, UPS.com.
Please note that our office is closed on the weekends and we do not process any orders on Saturday or Sunday.
What if my order is later than expected?
Depending on your shipping method, your order can take up to 14 days to reach you (from the time it leaves our office). Please review our Estimated Time in Transit chart to track how long your package should take after it has been picked up by the shipping carrier.
If your order has not arrived after the timeline outlined above, please do the following:
-Track your package online to see its current status.
-If your tracking information says the package was delivered, it is possible your package has been delivered to a neighbor or your home without you knowing. Please check with any neighbors, doormen, roommates or house guests. It’s fairly common for a package to have been delivered and someone else signs for it.
-If the tracking information has not been updated or your package seems to be lost please contact us
Please Note: UPS does not guarantee delivery dates when delays are caused by severe weather or when transportation networks are disrupted beyond the control of UPS. If your package is delayed due to these unforeseen circumstances we cannot reimburse or refund shipping fees. Visit the UPS Service Alerts webpage to see if your package could be affected.
Can I use my own shipping account?
Yes. If you are located in the United States and have your own UPS account, you may call or leave a note in your order comments with your UPS Account Number. If you are international and have your own UPS account, e-mail us to arrange shipping. Please select the shipping method of your choice and we will remove any shipping fees prior to invoicing your order.
Is UPS shipping available everywhere?
We offer UPS shipping to customers in the continental United States, as well as to international customers. Unfortunately, UPS is not available for customers located in Alaska, Hawaii, Puerto Rico, US Virgin Islands or Guam. Please select USPS Priority Mail.
UPS will not deliver to a domestic Post Office Box. If you are shipping to a PO Box, please select USPS Priority mail shipping.
We do not offer UPS Saturday Delivery.
Some UPS shipping locations are outside primary service areas and are considered “remote” or “extended” and require additional resources and logistical support to ensure timely delivery (UPS RAS/EAS fees). UPS adds an *additional* $50 surcharge for delivery to these areas. When applicable, these additional costs will be added to invoiced shipping costs.
What are your International shipping options?
We offer several shipping options for International customers. You may choose UPS International Express or USPS International Priority Mail. Any additional duties and taxes are the customer’s responsibility. Please note that we do not refund any customs, import duties or taxes on returns or exchanges.
USPS Canada Priority Mail $34.00
USPS International Priority Mail $48.00
UPS International Express $45.00 (additional remote area service fee of $50 may apply)
Please note that the shipping rates listed above do not include any customs, import duties or taxes that could be incurred when the package reaches your destination country. Any additional duties and taxes are the customer’s responsibility. We do not refund any customs, import duties or taxes on returns or exchanges.
UPS will charge an additional $50 when the delivery destination is remote. We will review your UPS shipping address and will apply the additional $50 to your order if applicable. Visit UPS to check an address for a Remote Area Service fee.
Due to the complicated nature of international shipping, we are not able to accommodate any shipping methods other that the above outlined options.
What US holidays will delay my expected Time-in-Transit estimate?
| US Holiday | Date of no Service | Shipping Carriers that do not pickup or deliver on this holiday |
|---|---|---|
| New Year's Day | January 1st | USPS, UPS |
| Martin Luther King Jr.'s Day | 3rd Monday in January | USPS |
| President's Day | 3rd Monday in February | USPS |
| Memorial Day | Last Monday in May | USPS, UPS |
| Independence Day | July 4th | USPS, UPS |
| Labor Day | 1st Monday in September | USPS, UPS |
| Columbus Day | 2nd Monday in October | USPS |
| Veterans Day | November 11th | USPS |
| Thanksgiving Day | 4th Thursday in November | USPS, UPS |
| Christmas Day | December 25th | USPS, UPS |
What if I make an error when entering my shipping address?
Please take care to correctly enter your shipping address. Call us at 1-800-336-6462 or email us immediately should you notice a mistake on your shipping address so that we may correct the mistake before processing your order. An incorrect address will delay your order, result in lost merchandise, and incur additional fees. You are responsible for any fees incurred to correct your shipping address. We will charge the fees to the same credit card used to place your order.